Terms & Conditions
1. Once you have chosen your package and supplied all requested information, 50% of the fixed fee will be required. Your dedicated designer will then Improve Your Site to your specifications within the agreed timescales. You will be sent an invoice and a work proposal setting out exactly what we are contracted to create and what you are contracted to pay.
2. When completed, your website will be uploaded onto a temporary server for your review and approval. There will then be a specified period for your comments / amendment requests.
3. Amendments in this period must be commensurate with the package requested. For example an amendment requested which falls outside the scope of your package may be considered a “bolt on” or more suitable for time costed attention. In such instances we shall always advise you first and seek your authority before commencing the work.
4. Example 1: You have chosen our Standard Package and we have redesigned your website utilising all the content contained in your original website. You review our work and decide that you would like additional pages, features or general content not present on your old website. This would fall outside the agreed package. We can always do our best to accommodate you and depending on the amount of work required we can suggest either an upgrade to a Deluxe Package, a bolt on or progression on a time costed basis.
5. Example 2: We have in our opinion reasonably complied with your requests. You review your improved site but now request additional alterations and amendments that exceed your original instructions. In this case we will advise that a package upgrade / time costed attention will be appropriate.
6. Example 3: You ask us to correct spelling mistakes / amend wording within text you have previously provided and signed off. We strongly recommend the Text Improver Bolt on at the start of the process. If at any stage we are asked to amend the text you have supplied / signed off then you consent to this bolt on being added to your final invoice even if you have not initially opted for it.
7. We retain the right to refuse to undertake any work within the fixed fee which we feel goes beyond the agreed package. We have absolute discretion in this regard. However, it is our overriding objective to Improve Your Site as soon as possible to a level you are thrilled with! To that end, we will always try to undertake your amendment requests as cheaply and quickly as we reasonably can.
8. Once you have signed off your website the remaining 50% fee will be payable (including any third party fees / additional amendment fees.) We shall then upload it onto your existing web space and domain name (subject to the technical information being supplied.)
9. Should you require further work / amendments at a later date then we shall provide you with an estimate of fees and do our best to keep within it. Should at any point we feel that the work involved goes beyond the estimation we shall always keep you updated.
10. You may at any time request any changes or improvements you would like to be made to your website and we will always do our best to accommodate you. You will always be advised if, in our view he requested work goes beyond the fixed fee structure and requires additional fees agreed in advance. You will always be advised if our Graphic Designers feel that their original time estimation was incorrect and your prior approval will always be sought to continue work beyond the threshold set.
11. Once the further work / amendments are completed we shall invoice you and require full payment upon presentation. If the payment is not forthcoming, we shall revert your site to a point prior to our amendment. No new work will be accepted until all invoices are settled.
12. Until all fees have been paid any work completed by our designers including but not limited to drafts, final designs, new logos which may have been sent to you in the course of the review stage shall remain the property of The Site Improver. These may not be uploaded, shared, distributed or amended until such a time when our agreed fees have been settled.
13. The information contained in this website is for general information purposes only. The information is provided by The Site Improver and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.
14. In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.
15. Through this website you are able to link to other websites which are not under the control of The Site Improver. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.
16. Every effort is made to keep your website up and running smoothly. However, The Site Improver takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.
17. The content of the pages of this website is for your general information and use only. It is subject to change without notice.
18. Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
19. Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
20. This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
22. All trade marks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.
23. Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
24. Unless stated to the contrary the Client consents to The Site Improver using any work commissioned for use in broadcast advertising in relation to the services offered by The Site Improver, including but not limited to: dissemination via the internet, print and any other audio / visual representation. The Site Improver accepts no liability for any loss incurred for said broadcast if consent has not been withheld. If the commission is commercially sensitive the onus for withdrawal of said consent rests with the Client
25. You consent to allow us to contact you via phone, mail shot or email, advising you of our latest news and offers. Your contact details will under no circumstances be shared, divulged or sold to any third party. If you do not wish to receive any further communication from us the onus to advise us of this rests with you by sending an email including the word: unsubscribe.
Terms & Conditions
i. Package / bolt on - product and services we offer in relation to your website.
ii. Fixed fee - one off payment to include all work associated with your chosen package and/or selection of Bolt Ons.
iii. Time costed - fee based on an hour rate. Our graphic designers work on a £25 per hour rate or division thereof. Time costed billing will not apply to a package within the fixed fee structure save for the examples above and prior approval.
iv. Disbursements - third party fees. These will typically arise if you require new / additional domain names.
v. Temporary server - The Site Improver's own web space used to store your new website while you review it.
vi. Review period - when the website has been completed we will advise you to access to our server and review it. From the point of notification you will then have a set review period in which you may pass on your comments and request amendments. When amendments are requested they will be reviewed against the criteria as contained in the example and will fall into the time costed package if we believe that your requests are not within the brief outlined when the package was chosen. After the review period is over we will ask your permission to upload your site to your chosen web address.
vii. Sign off - any verbal or written expression of satisfaction with your website within or after the review period which we deem to mean that the website can be uploaded to the internet and the fixed fee becomes payable. You may at any time cancel your new website at any stage of the process. All fees and disbursements are non refundable.
By paying the 50% fee you consent to the terms as stated above.
